Course InstructorsGreg Fidler 
Greg Fidler has spent 25 years as a technical line/project manager for Telstra. He was responsible for the planning/strategy, development, delivery and/or operation of many of Telstra's newer technologies, in both the network and information technology areas. In 1998 he led the development of Telstra's Data Mode of Operation project, which developed and delivered Telstra's response to the Internet. In 2000 he was appointed as Chief Architect for Telstra, responsible for expanding and managing Telstra's Enterprise Architecture. He now jointly manages AutoMagicKB LLC which licences UML-based industry models, and provides consultancy and training on use of UML-based models for advanced problem solving and solution development. He is an active member of the TeleManagement Forum, where he is an advisor to the Board, a member of the Operations Committee and an active contributor to the eTOM Team. Cliff C. Faurer 
Cliff Faurer has spent 20 years in the Software and Telecommunications industries in various positions of influence and leadership. Most recently his role has been to assist the telecommunications industry in developing and implementing the technical strategies needed to enhance our way of doing business.
As the TM Forum NGOSS Technical Director he was responsible for the technical teams that produced the Next Generation Operations Systems and Software guidebooks, technical reports and specifications. He now jointly manages AutoMagicKB LLC which licences UML-based industry models, and provides consultancy and training on use of UML-based models for advanced problem solving and solution development. Cliff has had technical management responsibility for software system specification for Electronic Communications systems at Qwest, US WEST and most recently the TeleManagement Forum. His efforts continue to lead to the enhancement of existing standardization processes, tools and techniques with the goal of increasing project quality, delivered capabilities and budget efficiencies. Cliff continues to play a key leadership role in defining, maintaining and enhancing existing EC systems guidelines and standards for the Information Communications and Technology (ICT) Industry. He is a frequent presenter and speaker at industry events. AutoMagicKB Contact Information
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