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So, you've got some NGOSS under your belt and now want to go wild with it! Then we've got just the right workshop for you!

This AMKB two-day course is offered in conjunction with the TeleManagement Forum at various locations across the globe.

This Hands-on Workshop provides attendees with practical experience using the TeleManagement Forum Solution Frameworks and the AMKB NGOSS eTOM, SID, TAM & TIP models to explore the requirements of a prototypical Service Provider called 'Everything Works'.

Can you relate to this?

At 'Everything Works', the Business and Technology staff have been challenged to use NGOSS along with a Service-Oriented Architecture based approach to improve several existing business processes.

Delegates will learn how to use the solution frameworks to gain insight and understanding of typical Service Provider challenges in planning, designing, developing, deploying and supporting a Product Offering. The course will explore the full Product lifecycle from: concept-to-market to order-to-cash and trouble-to-resolve. This will involve exploring all the NGOSS Domains: Market/Sales, Product, Customer, Service, Resource and Supplier/Partner.

Exercises provide attendees with the opportunity to delve into the solution frameworks and learn how they can be used to outline an understanding of the business challenge as well as to draft a possible solution that will meet the goals and objectives of the business challenge.

Delegates will leave the course with hands-on experience in a practical methodology for using the solution frameworks – eTOM Business Process, SID Business Information, TAM Business Applications and TIP APIs – to create NGOSS-styled SOA Process, Task-centric, Entity-centric and Application Service Contracts.

Who should attend: Business and solution consultants; process, information, application and SOA service architects; business and process analysts; and solution designers who want to gain practical experience with a methodology for using the NGOSS Solution Frameworks as part of a Service-Oriented Architecture to drive business transformation in their enterprise.

Pre-requisites: Familiarity with the Business Process (eTOM), Information (SID), Application (TAM) and Integration (TNA) Frameworks is necessary. Knowledge of UML2 and BPMN is a plus. The following online prep courses are to be completed in advance of attendance: ‘What is SOA?’ and ‘What is BPMN?’.

Upon completion, you will be able to:

• Leave the course with the view that using the NGOSS Frameworks as part of a solution development methodology is both realistic and practical;
• Understand how to utilize NGOSS:
  • eTOM Business Process model to characterize the organizational business activity needs;
  • SID Business Entity model to characterize the organizational business information needs;
  • NGOSS TAM Business Application model to characterize the organizational application capability needs;
  • NGOSS TIP (MTOSI & OSS/J) APIs to characterize the organizational application integration needs;
• Learn about using the Business Process Modeling Notation (BPMN) to express SOA Process Service Contracts
• Learn how NGOSS can be used to support a Service-Oriented Architecture with particular emphasis on discovering, defining and executing repeatable business processes.
• Have confidence in using the AMKB NGOSS-styled SOA methodology by having engaged in a hands-on experience creating SOA Service Contracts.

• Welcome & Introductions
• Review Course Pre-Requisites
  • NGOSS Solution Frameworks
  • Service-Oriented Architecture – emphasis on repeatable business process
  • Business Process Modeling Notation
• Business Process Framework
  • CEO vs. CIO Perspective on Enterprise Activity & Responsibility
  • Types of Business Processes – Choreography, Orchestration, Workflow & Page Flow
  • Role of Process in SOA
    • Process Modeling – BPMN
    • Process Automation – BPEL
    • Process Service Contract
  • Reveal repeatable business process pattern secrets hidden in the eTOM!
• Business Information Framework
  • Role of Information in SOA
    • What Information is needed by the Business?
    • Entity-centric Service Contract
  • Business Scenarios by SID Domain
• Business Application Framework
  • Role of Application in SOA
    • Which Application has the Information?
    • Which Application can do the work?
    • Application Service Contract
  • Application Capability by Domain
• Business Integration Framework
  • Bring the Pieces Together – SOA Style!
    • How to get the Information from/to which Application?
    • Business Process drives the execution
    • Service Contracts provide the specs


• Exercises – worked progressively across the class days (click here to read the Everything Work scenario description)
  • Planning Business Activity
  • Development Business Activity
    • Focus on the Infrastructure
    • Focus on the Product
  • Operations Business Activity
    • Order Handling & Activation
    • SQM & Performance/Trouble Handling

How to Register

Visit the AMKB LMS for course dates, times, and online registration information.